How long will it take to get my order?

A: You will receive your order within 14 working days of design approval.

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Q: What are the frame sizes that you will ship my order?

A: We offer multiple size frames which will be depicted by FigiFam and based upon how many characters and accessories you have in your order, our frames sizes are as follows

Small - 14 Inch X 14 Inch

Medium - 15 Inch X 13 Inch

Large - 32 Inch X 14 Inch

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Q: What are the characters made of?

A: The characters are made from a plaster based material and colour Ink.

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Q: Do you ship internationally?

A: Yes we ship internationally and shipping fees and time will be based upon your address.

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Q: What is a newborn classed as when I order?

A: Newborns are classed as a child.

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Q: Can I return my order?

A: Yes you can return your order, please see the returns and refund policy for more information.